Privacy Policy

Effective date: February 1, 2022

Please carefully read our Privacy Policy and personal data processing of FamiCare Technologies LLP (hereinafter - “Company” or “FamiCare”).

If you do not agree with Privacy Policy and do not give your consent to the personal data processing, do not click "Continue" and do not use the Service. Following the principles of good faith and acting in your interest, if you clicked the “Continue” button, it is considered that you have agreed with all the provisions of this Statement without any exception and give your consent to the personal data processing.

FamiCare Technologies LLP ("us", "we", or "our") operates the https://famicare4u.com/ website and the “FamiCare Parental Control” mobile and desktop application (hereinafter collectively referred to as the "Service").

This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Observance of confidentiality is important for the Company due to the purpose of this Privacy Policy is to protect the rights and freedoms of a person and citizen while processing his/her personal data, including the protection of privacy, personal and family secrets, from any unauthorized access and disclosure.

We understand that the security of your personal information is important. We provide reasonable administrative, technical, and physical security controls to protect your personal information.

This Privacy Policy governs the processing of personal data and personal information (personally identifiable information and any other information related to this) about the individuals who consume the Content or User of the Company's Service.

This Policy applies to the personal data processing collected by any means, both active and passive, both via the Internet and without its use, from any persons anywhere in the world. We are committed on protecting your privacy.

This Privacy Policy explains our practice of collecting, using, disclosing and protecting information that is collected via our mobile , desktop software and our website (collectively, our “Service”), as well as your choices regarding the collection and use.

• Definitions
  • Service Service means the https://famicare4u.com/ website and the “FamiCare Parental Control” mobile and desktop application operated by FamiCare Technologies LLP
  • Personal Data Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
  • Usage Data Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Cookies Cookies are small files stored on your device (computer or mobile device).
  • Data Controller Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.
    For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.
  • Data Processors (or Service Providers) Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.
    We may use the services of various Service Providers in order to process your data more effectively.
  • Data Subject (or User) Data Subject is any living individual who is using our Service and is the subject of Personal Data.
• Information Collection and Use
  • 2.1.1 Data we collect if you visit our Websites
    • information about how you visit our Websites (including the webpage that led you to a FamiCare Websites, the search terms entered into a search engine which led you to a FamiCare Websites);
    • Your operations and clicks to our Websites;
    • Date and time of the visit and the duration of use of the Websites.
  • 2.1.2 Data we collect only if you submit it to us
    • Name or Nick Name;
    • Gender;
    • Age;
    • Image;
    • Email address;
    • Address;
    • Country;
    • Postal code;
    • Phone number;
    • Company name and industry you work for;
    • Payment information such as Credit card information/debit card information or other payment/billing information;
    • Your account data - Profile photo. The picture without identifying the child can be used.
    • Content of customer support communications.
    • Other potential personal information provided by the User through its comment (age, location, etc.)
  • 2.1.3 Data we collect if you use our Product and Services Generally, we may collect below data if you use our services.
    • Your product serial number;
    • We collect information about our Services which you use and how you use them, including but not limited to Launch data, Feature usage, Page clicks, Sign-in information;
    • Your local device information, including but not limited to your device information, device hardware, operating system, other software on your system, Username, your FamiCare ID, location, IP address, operating log information, the size and format of the files you are working with;
    • Crash data and the information of the files you are working with. If the User meets with a crash problem, we will enquire if the User agrees to send the original document to FamiCare. Only if the User agrees to send FamiCare the original document, FamiCare can have access to the original document;
    • The User may want to subscribe to FamiCare newsletters in order to be provided with information and news regarding FamiCare news and products. In this case, FamiCare may collect the User’s email address, name or nickname, country, preferred product, and your operation to the promotion emails.
    • For our Famicare services, we usually collect information on the device which has installed FamiCare. The information may include
      Device model,
      System version and language,
      User’s submitted information,
      Installed applications,
      Browser record,
      Keyword (for early warning purpose),
      Driving information,
      The sound regime type on the child’s phone
      The child device battery level
      Information regarding the percentage of time spent using other apps on the child's device
      The list of contacts on the child's device
      The history of the web browser and YouTube on the child's device
      The history of instant messengers on the child's device Pictures and photos on the child's device etc.
    • FamiCare uses OAuth authentication to configure cloud storage services for the application on your behalf, which may include viewing and managing your Google cloud service storage files such as photo albums, media libraries, shared albums, etc.
      Location (geolocation) - we collect and use the unique user ID and the mobile device location on which “FamiCare Parental Control” app is installed using GPS in the background, Wi-Fi or wireless triangulation in order to get the location of the mobile device to provide our Service. We only store the location data as long as it is reasonable to provide the Service, and then we will delete the location data related to your profile in “FamiCare Parental Control” app. The Company is able to maintain location data for a longer period of time in order to analyse cumulative trends and indicators. If you will to refuse location data collection, in the settings on the mobile device on which the app is installed, restrict the app access to the location data.
    • Parent may contact us in order to review and / or delete any personal information the Company have collected regarding the child or cancel permission to collect the additional information regarding the child. Please contact us at support@famicare4u.com if you have questions about your child’s profile.
• Technical support & Cookies Data The Company may also save any messages you send to us.
  We use this information in order to operate, maintain and provide you with the functions and functionality of the Service and to communicate with you. We can also send you app messages (for example, confirmation of an profile, notification of parental consent, confirmation of an order, change or update of the features of the Service, technical and security notifications).
  Information that we automatically collect using the technology when you visit our website or use our mobile software, we and our business partners may collect certain information about your PC or device using technologies such as cookies, web cookies, log files or any other tracking / recording tools. The information we collect using the tracking technologies includes but not limited to the IP address, browser information, links to / exits and URLs, streaming data and information regarding how you interact with the web links, website, mobile software or Service, domain names, landing pages, page views, cookies data which allow us to uniquely identify your browser and monitor the behavior of your browser at our website, type of mobile device or other permanent identifiers and location data collected from your mobile device. Some or all of this data may be combined with other personal identifying information specified above. When you access our Service via a mobile device, we may receive or collect and store unique identification numbers associated with your device or our mobile app (including, for example, UDID, a unique identifier for advertisers ("IDFA")) device type, model and manufacturer, brand and model of the mobile operating system, phone number and, depending on the settings of your mobile device, your geographic location data, including GPS coordinates You (for example, latitude and / or longitude), Wi-Fi location or similar information regarding the location of your mobile device. We use this information in order to:
  • memorize the information that you do not have to re-enter it during your visit or the next time you visit a website or login to mobile app
  • provide personalized content and information including the advertising
  • track the location and movement
  • diagnose or fix technology problems reported by our users or engineers related to specific IP addresses or user IDs.
  
  The Company may also collect analytical data or use third-party analytics tools in order to help us measure the traffic and usage trends of the Service. These tools collect information sent by your browser or mobile device, including the pages you visit, the use of third-party apps, and other information that helps us analyse and improve our Service.
  
  Use of Data summary
  FamiCare Technologies LLP uses the collected data for various purposes:
  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
• Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)

  If you are from the European Economic Area (EEA), FamiCare Technologies LLP’s legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

  FamiCare Technologies LLP may process your Personal Data because:

  • We need to perform a contract with you
  • You have given us permission to do so
  • The processing is in our legitimate interests and it is not overridden by your rights
  • For payment processing purposes
  • To comply with the law
  • For the performance of a contract to which the User is party, in accordance with Article 6.1.b of the GDPR and the collected data are necessary for FamiCare Technologies LLP to identify and bill the User and to charge its bank card number
  • To provide customer service or support
  • To verify your identity and anti-piracy purposes
  • For Internal statistical and analytical purposes. Analyze your use of our Websites and products to better understand how they are being used so we can improve our services and the User experience and engage and retain Users
  • For the charge back management purpose
  • In order to show you ads for FamiCare Technologies LLP’s products and services that we think may interest you
• Retention of Data

  FamiCare Technologies LLP will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.
  FamiCare Technologies LLP will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

• Transfer of Data The collected personal data may be transferred by FamiCare to recipients who are located outside the EU and such destinations may not have laws which protect the User’s personal data to the same extent as in the EU.
  
  FamiCare ensures that the User’s personal data processed by FamiCare or by its suppliers and partners operating outside the EU are treated securely and are protected against unauthorized access, loss or destruction, unlawful processing and any processing which is inconsistent with the purposes set out in this privacy policy.
  
  Please find below the relevant information on transfer:
  • FamiCare may transfer your email address and other necessary information such as your name to email delivery service providers outside the EU to deliver promotion emails to you;
  • FamiCare may store the personal data on the servers leased from server service providers;
  • FamiCare may transfer your relevant personal information to marketing platforms and service providers outside the EU to complete relevant service;
  • FamiCare may transfer your relevant personal information to fraud monitoring and prevention providers outside the EU to complete relevant service.
  
  
  
• Duration of the storage Personal data related to your visit to our website and the purchase and use of our products and Services
  
  FamiCare will store the collected personal data for the duration necessary for the fulfilment of our contractual or legal obligations and 60 days after the termination of the contract. Beyond this duration, in order for FamiCare to be able to demonstrate the existence of a right or a contract or a legal obligation, the relevant personal data will be stored through intermediary archives for a duration that will not exceed what is strictly necessary regarding the purpose of the storage and in accordance with the applicable legislation.
  
  Regarding banking information, said information will be deleted once the payment has been processed and has become effective. Withdrawal time period could additionally apply. The number and the expiration date of the credit card number (not the CVV security code) could be stored through intermediary archives for evidence purposes in case of a claim regarding the payment, for the duration provided by applicable legislation.
  
  Personal data related to comments areas
  
  FamiCare will store the collected personal data for not more than 5 years after the collection.
  
  Personal data related to newsletters and advertising emails
  
  FamiCare will store the collected personal data for 3 years from their collection or from the last contact from the User (whichever is later). At the end of this 3 years’ time period, FamiCare may contact the User in order to know if the User wishes to keep receiving commercial information from FamiCare. In case FamiCare would not receive any positive and explicit answer from the User, the personal data would be deleted or archived in accordance with the applicable legislation.
  
  
• Disclosure of Data Business Transaction If FamiCare Technologies LLP is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
  
  Disclosure for Law Enforcement
  
  Under certain circumstances, FamiCare Technologies LLP may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
  
  Legal Requirements
  
  FamiCare Technologies LLP may disclose your Personal Data in the good faith belief that such action is necessary to:
  • To comply with a legal obligation
  • To protect and defend the rights or property of FamiCare Technologies LLP
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability
• Security of Data We have adopted reasonable technical and organizational measures to preserve and protect your personal information from unauthorized use or access and from being altered, lost or misused, taking into account the technological state of art, the features of the information stored and the risks to which information is exposed. In case of a security breach, we will take the appropriate measure and will notify you electronically in a timely manner.
  
  The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
  
  
• Your Data Protection Rights under the General Data Protection Regulation (GDPR) If you are a resident of the European Economic Area (EEA), you have certain data protection rights. FamiCare Technologies LLP aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.
  
  If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
  
  In certain circumstances, you have the following data protection rights:
  
  
  • The right to access update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
  • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
  • The right to object. You have the right to object to our processing of your Personal Data.
  • The right of restriction. You have the right to request that we restrict the processing of your personal information.
  • The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
  • The right to withdraw consent. You also have the right to withdraw your consent at any time where FamiCare Technologies LLP relied on your consent to process your personal information.
  Please note that we may ask you to verify your identity before responding to such requests.
  
  You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
  
  
• Service Providers We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.
  
  These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
  
  
• Analytics We may use third-party Service Providers to monitor and analyse the use of our Service.
  
  Google Analytics
  Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
  
  Firebase
  Firebase is an analytics service provided by Google Inc.
  
  You may opt-out of certain Firebase features through your mobile device settings, such as your device advertising settings or by following the instructions provided by Google in their Privacy Policy: https://policies.google.com/privacy?hl=en
  
  We also encourage you to review the Google's policy for safeguarding your data: https://support.google.com/analytics/answer/6004245.
  
  For more information on what type of information Firebase collects, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
  
  Behavioral Remarketing
  FamiCare Technologies LLP uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimise and serve ads based on your past visits to our Service.
  
  Google Ads (AdWords)
  Google Ads (AdWords) remarketing service is provided by Google Inc.
  
  You can opt-out of Google Analytics for Display Advertising and customise the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads
  
  Google also recommends installing the Google Analytics Opt-out Browser Add-on - https://tools.google.com/dlpage/gaoptout - for your web browser. Google Analytics Opt-out Browser Add- on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
  
  For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
  
  
• Payments We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).
  
  We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information. The payment processors we work with are:
  
  Apple Store In-App Payments
  Their Privacy Policy can be viewed at https://www.apple.com/legal/privacy/en-ww/
  
  Google Play In-App Payments
  Their Privacy Policy can be viewed at https://www.google.com/policies/privacy/
  
  Stripe
  Their Privacy Policy can be viewed at https://stripe.com/us/privacy
  
  
• Links to Other Sites Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
  
  We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
  
  
• YouTube Privacy Policy YouTube Terms of Service
  FamiCare will only access and use the viewing, commenting, liking and subscription data of YouTube videos and will not store or share Google user data.
  
  You can view the YouTube Terms of Service here: https://www.youtube.com/t/terms
  
  
• Sensitive API Policy for Android users Accessibility API for Android
  Famicare collects and process data collected using Accessibility API. Famicare collects data about other application's usage, web browsing history, other application interactions. We do not share this data with any third party platform. This data is kept securly on famicare servers for 3 years’ time period.
  
  Contact list
  Famicare collects user's contact list / phone book and stores in our database. We need this information to facilitate parent app to block undesirable person to make calls to child. We do not share this data with any third party platform. This data is kept securly on famicare servers for 3 years’ time period.
  
  
• Children's Privacy The site and the services are designed to be a tool for parents and others to use to facilitate safe online interactions for Dependents. Only those over the age of 18, or those with the valid consent of his/her parent or legal guardian, who is over the age of 18, may subscribe to our services. This site is not designed nor intended to be attractive to children under the age of 13. While our services include analysis of online interactions by children, we do not knowingly collect data from children under the age of 13 without first receiving verified consent. If you are under 13 please do not submit any information to us.
  
  Depending on how you use FamiCare Parental Control’s services, you might provide us with data from which it would in theory be possible to identify your children. This would occur if you (i) use an email address from which it is possible to identify you; (ii) use your children’s names to identify the children’s devices that are controlled by FamiCare Parental Control; and (iii) the combination of your name and your children’s names is sufficient to identify the children. We do not use this data and the only purposes for which any person has access to it are those which are a necessary part of maintaining and developing FamiCare Parental Control’s products. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
  
  
• Changes to This Privacy Policy We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
  
  We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.
  
  You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
  
  
• Contact Us If you have any questions about this Privacy Policy, please contact us:
  
  By email: support@famicare4u.com
  
  FamiCare will act on the User’s requests and provide information free of charge, except where the requests are manifestly unfounded or excessive (in particular because of their repetitive nature) in which case FamiCare may charge a reasonable fee (taking into account the administrative costs of providing the information or communication, or taking the action requested), or refuse to act on the request.